10A NCAC 70k .0208       GRIEVANCE PROCEDURES

(a)  A residential maternity home shall provide to each resident, parents, guardians or legal custodians of minors, upon placement:

(1)           a written description of policies and procedures that the resident her parents, guardian or legal custodian  follows to register complaints;

(2)           information about resident's and family's' rights;

(3)           the process for appealing a decision or action of the agency; and

(4)           the process of resolution of a complaint.

(b)  Upon resolution of a grievance, the agency shall maintain a copy of the complaint and the resolution in the resident's case record.

History Note:        Authority G.S. 131D-1; 143B-153;

Eff. October 1, 2008;

Pursuant to G.S. 150B-21.3A, rule is necessary without substantive public interest Eff. April 5, 2016.